سياسة الاستبدال أو الاسترجاع

Loris Return or Exchange Policy At Loris, we care about our customers' satisfaction and aim to provide an ideal shopping experience. Therefore, we offer a clear policy for exchanges and returns as follows: Exchange • You can request an exchange within 14 days from the date of receiving the order. • The product must be in its original condition (the outer packaging has not been opened). • You must provide us with a video or photo showing the condition of the product. • The customer bears the shipping cost of 20 Riyals. • Contact us via WhatsApp: (00966536293576). Return • You can request a return within 7 days from the date of receiving the order. • The product must be in its original condition (the outer packaging has not been been opened). • You must provide us with a video or photo showing the condition of the product. • The customer bears the shipping cost of 20 Riyals, which will be deducted from the refunded amount. • Contact us via WhatsApp: (00966536293576). Special Cases • In case of an error by the store (such as receiving a different product from the order, a leak, or a breakage), the customer will be compensated, and the issue will be addressed as quickly as possible. • Contact must be made within 7 days from the date of receipt, with a clear video and photo of the product provided. • The store has the right to cancel the order and refund the full amount if the product is unavailable, there is a technical issue, or any circumstances beyond our control prevent shipping the order. Important Notes • If the outer packaging of the product is opened, the return request will be rejected because it is no longer in its original condition, in accordance with the Ministry of Commerce’s policy regarding perfumes and cosmetics. • To ensure customer satisfaction, Loris may consider special exceptions after reviewing the relevant department, with a 25% deduction from the total order value. • The (Gold/Platinum) guarantees allow for a one-time refund per customer within 90 days of receipt, regardless of the number of orders. • The duration for product returns by the shipping company: 3 – 8 working days. • The duration for refund processing: 7 – 14 working days.